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1. Timeframe: Customers have 28 days from the date of purchase to initiate a return.

2. Condition of Returned Items: Items must be unopened and in their original condition. If the item broke down through no fault of your own, see 11.

3. Refund Method: Returns will be processed as store credit, which will be applied to the customer's account.

4. Non-Returnable Items: All items are eligible for return and store credit.

5. Shipping Costs: Customers are responsible for covering the shipping costs associated with returning the items.

6. Return Initiation: To initiate a return, please contact us via email or through the form on our website. Provide your order details and reason for return, and we will guide you through the process.

7. Restocking Fee: No restocking fees or additional charges apply to returns.

8. Return Process: Once the returned item arrives and is confirmed to be in unopened and original condition, we will process your return and issue store credit to your account.

9. Personalized or Customized Items: All items, including personalized or customized ones, are eligible for return and store credit as long as they are unopened and in their original condition.

10. Customer Support: For any further questions or assistance regarding returns, please contact us via email or through the form on our website.

11. Faulty Product: In the case of the customer receiving a faulty product, they are entitled to a full refund, and shipping costs both ways will be covered by us.